sos animal

Book of
Electronic Complaints

O Decree-Law No. 74/2017, of June 21, introduced the mandatory existence of the Complaints Book in physical and electronic format, within the scope of the SIMPLEX + 2016 Program, which aims on this topic, among others, administrative modernization and consumer protection.

Therefore, in accordance with the law, the new electronic platform for the Complaints Book is available on this website, without detracting from the use of the same tool on paper, which remains available to the consumer in our facilities, as a means of complaining and communicating. .

(click on the image to access the electronic complaints book)