Talk to us


    Monday to Saturday from 9am to 9pm – Normal and emergency appointments

    Sundays and Public Holidays from 10am to 7pm (Emergencies only)

    Visit us


    218 205 452

    where are we

    Estrada Paço do Lumiar, Lot R4 – Store A
    1600-545 Lisbon

    Make an appointment

      Make the appointment
      for your friend


      Unfortunately we do not have a rescue team or an animal shelter, so we ask that you contact the competent authorities, following the steps

      It is essential to report situations of abandonment, mistreatment, negligence or risk.


      Taking into account the location of the animal, send an email as quickly as possible with a description of the case, exact address, if possible information about the criminal(s), inform if you wish to remain anonymous and attach images/videos that prove the allegations (if you cannot obtain images, inform this in the email), to the following contacts, all at the same time.

      Official Collection Center (CRO) of the Municipality

      Upon request – Email from the Municipal Veterinarian

      Veterinary Department

      Upon request – Email from the City Council Councilor

      Parish Council email

      Upon request – City Council website

      PSP – Animal Defense

      GNR – SEPNA

      The last 4 contacts will be available on the City Council website.


      After making contact by email, please proceed with telephone contact. Inform them that you have sent an email to all of the entities above, and demand immediate action

      Call the Municipal CRO

      If you are unable to contact the CRO, contact:

      PSP – Animal Defense

      GNR – SEPNA


      If the animal is in need of veterinary assistance, do not leave it in agony! Go to the nearest veterinary clinic or hospital and ask for help. Note that these are private entities: if you do not have the financial resources to pay the expenses, there are ways to do so, requiring persistence and courage: publicize and collect funds on social media and from friends, colleagues and family.

      Be sure to complete Step 1, which is proof of how you have contacted all entities with legal authority to provide assistance!